Frequently Asked Questions?

Most frequently asked questions

  • My Family & Friends Railcard from the online service, it is about to expire, how do I renew it?
    A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account and select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.

  • How can I renew my station-purchased Railcard online?
    A:

    You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.


  • How can I renew my 1-year Railcard up to a 3-year Railcard?
    A:

    Log into your account as an Existing User and chose to renew your expiring 1-year Railcard.

    Once you have completed this you will be shown a Review screen. Click on the Edit button in “2. Railcard Details and Promotional Codes” and change the type to a 3-year Railcard.


  • How do I use the online service to renew a Railcard I bought at a station?
    A: To renew a Railcard that you have previously bought at a station, select 'Register a Railcard' on the Login/Buy now page and type in the required information. 

    Once you have completed this you will be shown a Review screen. If you want to use a promotional code, click on the Edit button in “2. Railcard Details and Promotional Codes” to enter your promotional code before you pay.



Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.

railcardhelp@railcards-online.co.uk

0345 3000 250 (07:00hrs to 22:00hrs)

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 
railcardhelp@railcards-online.co.uk
0345 3000 250 (07:00hrs to 22:00hrs)
National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Buy online in a few easy steps

1
Create an account
 
2
Add your details
 
3
Add a second
named Cardholder
 
4
Review and secure payment

Existing customer ? Renew here