Frequently Asked Questions?

Most frequently asked questions

  • How do I use the online service to renew a Railcard I bought at a station?
    A:

    To renew a Railcard that you have previously bought at a station, select 'Register a Railcard' on the Login/Buy Online page and type in the required information.

     

    Once you have completed this you will be shown a Review screen. If you want to use a promotional code, click on the Edit button in “2. Railcard Details and Promotional Codes” to enter your promotional code before you pay.


  • How can I renew my 1-year Railcard up to a 3-year Railcard?
    A:

    Log into your account as an Existing User and chose to renew your expiring 1-year Railcard.

    Once you have completed this you will be shown a Review screen. Click on the Edit button in “2. Railcard Details and Promotional Codes” and change the type to a 3-year Railcard.


  • How can I renew my station-purchased Railcard online?
    A:

    You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.


  • My Family & Friends Railcard from the online service, it is about to expire, how do I renew it?
    A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account and select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.



Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies