Frequently Asked Questions?

Most frequently asked questions

  • How do I renew my Family & Friends Railcard online?

    Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.

    Click here for the step by step guide on how to renew your Railcard.

  • How can I renew my station-purchased Railcard online?

    Railcards issued at stations cannot be renewed online. You will need to create an account and purchase a new Railcard.

    To buy a new Railcard, please go to the website homepage, click ‘Buy Now’ and follow the instructions on the screen. You will be asked to provide a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section.

  • My Family & Friends Railcard from the online service, it is about to expire, how do I renew it?

    You can renew your Family & Friends Railcard bought online within 30 days of its expiry to a digital or a plastic Railcard.

    Click here for the step by step guide on how to renew your Railcard.

Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies