Railcard Terms & Conditions

Conditions of issue and use of the Family & Friends Railcard and reduced priced tickets (‘discounted tickets’) bought with a Family & Friends Railcard

ATOC Ltd enters into the contract for the issue and use of the Family & Friends Railcard on behalf of the Train Companies. Reference to a ‘Train Company’ or the ‘Train Companies’ means those Train Companies which, pursuant to a franchise agreement, operate Passenger Railway Services in Great Britain. Any other licensed passenger train operators that may join the arrangement will accept the Family & Friends Railcard for travel on their services.

  1. Both the First named holder and the Second named holder must sign the Railcard before use to show acceptance of all the Conditions listed. The name of the Second holder must be provided at the time of purchase and may not be added during the period of validity of the Railcard.
     
  2. The Railcard and tickets bought with it are not transferable and must not be given, loaned, or resold to anyone else. Only the named cardholder(s) can use the Railcard.
     
  3. Group size: At least one named cardholder and at least one child must be travelling to enable discounted tickets to be used. The maximum group size is up to four adults (aged 16 years and over) including the named cardholder(s), and four children (aged 5-15 years).
     
  4. If the named holders travel separately, only one of the holders may use the Railcard.
     
  5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy discounted tickets.
     
  6. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and valid Railcard. If you fail to do so, the Train Companies reserve the right to charge you and each member of your group the full price Standard Single fare for your journey as if no tickets were purchased before starting the journey and in some cases a Penalty Fare.
     
  7. Additional accompanying passengers for whom discounted tickets are purchased must travel with the Railcard holder throughout the journey.
     
  8. Discounts are not available on tickets for travel on morning Peak period services, if a journey both starts and ends within the London & South East area, Monday to Friday; except on public holidays.

    See www.familyandfriends-railcard.co.uk, www.nationalrail.co.uk, or ask staff for further details.
     
  9. All child’s fares are subject to a minimum £1 fare.
     
  10. Discounted tickets are not valid for travel in First Class, except for Upgrades to First Class at weekends (subject to availability) upon payment of the appropriate supplement.
     
  11. The Railcard will not be valid if it is damaged. The Train Companies do not undertake to issue refunds on unused/unwanted Railcards, or to extend their validity. In the event of loss or damage an application for the replacement of a Railcard may be made: where the original Railcard was purchased at a rail station this may only be requested at a staffed station ticket office (the completed ‘Receipt’ voucher from the original application form must be produced); where the Railcard was purchased online, customers may only request a replacement online.

    Only one replacement may be issued in a 12 month period for lost or damaged Railcards and a £10 administration fee is payable. No fee will be charged for the replacement of a stolen Railcard provided you have a crime reference number/documentation issued by the Police. You will be requested to show some form of identification if obtaining a replacement from a station.
     
  12. The Railcard and all tickets issued at a Railcard discount are issued subject to the National Rail Conditions of Carriage and the Conditions listed here. Copies of the National Rail Conditions of Carriage are available online at www.nationalrail.co.uk/times_fares/nrcoc.aspx
     
  13. The Railcard does not become your property and if requested must be handed in to a representative of any Train Company.
     
  14. The right is reserved to revise these Conditions. The Train Companies will endeavour to give three months’ notice of any changes before they are due to come into effect.
     

Fraudulent use of Railcards and Railcard discounted tickets may lead to criminal prosecution.

Special notes regarding children’s tickets

Children aged under 16 at the time that the Railcard is purchased may still travel at the discounted child’s fare throughout the validity period of the 1-year Railcard, even if they become 16 years old during that time or, for a 3-year Railcard until the child turns 17.

If the only child in the Family & Friends Railcard group is aged under five years, the Railcard holder must purchase a discounted ticket for that child in order for the Railcard holder(s) to qualify for the discount on their tickets.

Discounted price tickets purchased by a Family & Friends Railcard holder should be issued for travel for the same origin and destination and should normally be of the same ticket type (example all Off-Peak Returns).

Terms and Conditions are valid up to and including 2 September 2017.

 

 

Digital Railcard terms & Conditions


1. GENERAL


The 'Railcard' app is the digital Railcard storage app of ATOC Ltd, a company registered in England (No.03069033), whose registered office is at:


200 Aldersgate Street
London
EC1A 4HD

Operating under the name Rail Delivery Group (“RDG”)

'Railcard' is offered as a free service to you, the user, by RDG for the purpose of storing and displaying your Railcard, via supported mobile phones and hardware. By installing the 'Railcard' App, you agree to be bound by these terms of use. Please review them carefully before installation and/or acceptance. If you do not agree with these terms and conditions, then you should uninstall the 'Railcard' app and cease using it.
 

2. DEFINITIONS

 

The ‘Railcard' app shall mean the software provided by RDG to display a travel discount card, to be used on Apple iOS, Android, and any upgrades from time to time and any other software or documentation which enables the use of the 'Railcard' app.

3. CONDITIONS OF USE


3.1. You will not, nor allow third parties on your behalf to (i) make and distribute copies of the 'Railcard' app (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the 'Railcard' app; or (iii) create derivative works of the 'Railcard' app of any kind whatsoever.

 

3.2. The 'Railcard' app is currently made available to you free of charge for your personal, non-commercial use. RDG reserves the right to amend or withdraw the 'Railcard' app, or charge for the application or service provided to you in accordance with these terms and conditions, at any time and for any reason.

 

3.3. You acknowledge that the terms of agreement with your respective mobile network provider ('Mobile Provider') will continue to apply when using the 'Railcard' app. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the 'Railcard' app or any such third-party charges as may arise. You accept responsibility for any such charges that arise.

 

3.4. If you are not the bill payer for the mobile telephone or handheld device being used to access the 'Railcard' app, you will be assumed to have received permission from the bill payer for using the 'Railcard' app.

4. AVAILABILITY

 

4.1. The 'Railcard' app is available to handheld mobile devices running Apple iOS and Android OS. RDG will use reasonable efforts to make the 'Railcard' app available at all times. However, you acknowledge the 'Railcard' app is provided over the internet and mobile networks and so the quality and availability of the 'Railcard' app may be affected by factors outside RDG’s reasonable control.

 

4.2. RDG does not accept any responsibility whatsoever for unavailability of the 'Railcard' App, or any difficulty or inability to download or access content or any other communication system failure which may result in the 'Railcard' app being unavailable.

 

4.3. RDG will not be responsible for any support or maintenance for the 'Railcard' app.

 

5. SYSTEM REQUIREMENTS

 

5.1. In order to use the 'Railcard' app, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications ('Software Requirements').

 

5.2. The Software Requirements are as follows: Apple iOS 9 and above and Android 4.1 and above.

 

5.3. The version of the 'Railcard' app software may be upgraded from time to time to add support for new functions and services.

 

6. PERSONAL INFORMATION AND PRIVACY

 

6.1. Introduction


In order for us to provide some of the services in the 'Railcard' app we will need to collect information from you.  By using these services or providing us with information you consent to the collection, use and transfer of your information under the terms of this policy.

 

6.2. Personal Information Collected


Active Collection of Information

Some areas of the 'Railcard' app require us to collect and use your information for example location information in order for you to benefit from specific features.

 

We only collect and use such information unless you opt not to receive such additional features.

 

Your location data may also be used by our contracted partners to provide you with personalised offers and promotions based on non-identifying data and geo-location data. For the purpose of this service, we only share technical data with our partners (such as your mobile advertising IDs) to ensure that we do not identify you as a person.

 

We may also use your location information for the purpose of improving the journey experience we provide to you.

 

If you wish to opt-out of these particular services, you can use the “opt-out of interest-based advertising (https://support.google.com/googleplay/answer/3405269)” option on Android or the “Limit Ad-Tracking(support.apple.com/kb/HT4228)” option on iOS.

 

Passive Collection of Information

We may collect and process anonymous information about your use of the 'Railcard' app, such as some of the pages you visit and some of the searches you perform. Such information is used by us to help us improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it.  This kind of anonymous information can be obtained by our use of "cookies" as well as other means. Please see our "Use of Cookies" section below for more information on our use of cookies.

 

We may also share anonymous information about your use of the 'Railcard' app with third parties for analytical purposes.

 

6.3. How we use your Personal Information


When you supply personal information to RDG we will use it for the following purposes:
We and/or the train companies whose information is provided in the 'Railcard' app may also use your information: (a) for internal market research and analysis purposes; and (b) to carry out survey related activities with you.

 

We will not share or distribute any of the information you provide to us to unaffiliated third parties, unless required to do so by law.
We will only collect and use your information for the services to be provided and the duration required for the provision of the services.  We may need to retain the information for a reasonable period of time after the end of the services.

 

6.4. Sharing of Information


The information you provide to us may need to be accessed by our staff, service providers and train operating companies.
Where you have consented to receive such services we will share your information with contracted third parties for the purpose of:

 

(a) providing the services and customer service assistance;
(b) marketing services; and
(c) advertising

 

These service providers will only have access to the information needed to perform the relevant service and may not use your information for any other purpose.  They will also be required to use your information strictly in accordance with data protection laws, including maintaining adequate security measures to protect such information.

 

6.5. Links to third party Internet sites

The 'Railcard' app may contain links to other sites and sources of information. By clicking on these, you will leave the 'Railcard' app and this Privacy Policy will not apply to your use of any other sites.

 

6.6. Data Security

We employ administrative, electronic and physical security measures to ensure that the information that we collect about you is protected from access by unauthorised persons and protected against unlawful processing, accidental loss, destruction and damage. By using our website and/or services you acknowledge and agree that, except to the extent required by the Data Protection laws, we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data. We will only retain your information for a reasonable period or as long as is required by law.

We may link you to third party websites which have their own privacy policies. We do not accept any responsibility or liability for the privacy policies, content or security of these websites.

 

6.7. Changes to this Privacy Policy

 

There may be changes in how we use your data.  All such changes will be notified to you by updating this Privacy Policy.

7. INTELLECTUAL PROPERTY RIGHTS AND LICENCE

 

7.1. All trade marks, copyright, database rights and other intellectual property rights of any nature in the 'Railcard' app together with the underlying software code are owned either directly by RDG or by RDG’s licensors.

 

7.2. RDG hereby grants you a non-exclusive, royalty-free revocable licence to use the 'Railcard' app for your personal use in connection with the use of the NRE Website and in accordance with these terms and conditions.

 

8. TERMINATION

 

8.1. RDG may terminate use of the 'Railcard' app at any time by giving notice of termination to you.

 

8.2. Upon any termination,

(a) the rights and licenses granted to you herein shall terminate; and
(b) you must cease all use of the Software;

 

9. LIMITATION OF LIABILITY

 

9.1. In no event will RDG be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the 'Railcard' app, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.

 

9.2. RDG is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the 'Railcard' app.

 

9.3. Nothing in these terms and conditions shall exclude or limit RDG’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

 

9.4. RDG accepts no liability for the content of any third party content advertised on the 'Railcard' app or any transactions made by you in respect of such content. If you object to any such content you should uninstall the 'Railcard' app.

 

10. DISCLAIMER OF WARRANTIES

 

To the maximum extent permitted by law RDG hereby disclaims all implied warranties with regard to the 'Railcard' app. The 'Railcard' app and software are provided "as is" and "as available" without warranty of any kind.

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