Frequently Asked Questions?

My Railcard has not arrived in the post. What can I do?

You will need to wait 7 working days, then go to ‘Manage my Railcard’ on the Family & Friends Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘lost’, then click continue and follow the instructions on the screen. Please check that your address is correct before you order.

You will be sent a free replacement provided you do this within 30 days of your application date. If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £10 replacement fee.