Frequently Asked Questions?

How do I purchase my Railcard online?

To purchase your Railcard online, please click ‘Buy Now’ on the website homepage and follow the instructions on the screen to complete your purchase. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

If you have ordered a plastic Railcard, please allow 5 working days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.