Frequently Asked Questions?

How do I buy my Family & Friends Railcard?

You can buy your Family & Friends Railcard online or at a staffed station Ticket Office.

To buy online, simply click ‘’Buy Now’’ on the website homepage and follow the instructions on the screen. If you have selected 'Digital' under 'Choose the type of Railcard you would like', you will be asked to provide a passport style photo.

Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

If you have purchased a plastic Family & Friends Railcard, please allow 5 working days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you are unable to wait for your Family & Friends Railcard to be delivered to you, you can also download and complete an online application form and go to any staffed station Ticket Office to apply in person.

If you have purchased a digital Family & Friends Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You will not be able to travel on discounted tickets until you have your Railcard.