Frequently Asked Questions?

Can the second cardholder download the Railcard on their device?

If you have a second cardholder named on your Family & Friends Railcard they can also download the Railcard to their device to use the Railcard when you aren't, provided they are travelling with a child age 5-15.

You will need to click “Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Family & Friends Railcard, then click on ‘Manage Digital Devices’ to request a new download code. The second cardholder can now use this download code to download the Railcard onto their device, however you can only store a digital Railcard on a maximum of 2 devices. If you need to delete a Railcard from a device you can also do this within your account.