Frequently Asked Questions?

Can I travel on discounted tickets if my Railcard expires before I complete my journey?

No. You will not be able to travel with your discounted tickets if your Railcard has expired. Discounted tickets are only valid if you are using them with a valid Railcard. You will need to renew your Railcard before you begin and complete your journey.

Click here for the step by step guide on how to renew your Railcard.

If you have selected 'Digital' under ‘Choose the type of Railcard you would like’ section, your digital Family & Friends Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Railcard.