Frequently Asked Questions?

I want to use the online system to renew the Railcard I bought last year at a station. The print on it has faded and I can’t see the date and/or number to type into the application system – what can I do?

The stamped receipt that you were given at time of purchase should have both your Railcard expiry date and Railcard number.

If you no longer have your stamped receipt, there is a good chance that we might have your details on our Marketing database if you have registered to receive updates from us. In this case we might be able to find the information you need if you contact us on by either calling our Marketing Team on 020 7841 8062 or emailing