Frequently Asked Questions?

How do I purchase or renew my Railcard online?

Simply select "Buy Online" on website and follow the onscreen instructions.
Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

Your new Railcard will be despatched within one working day by UK Mail. Please allow five working days for delivery. You will have the option of paying for Special Delivery which will guarantee that your Railcard is delivered by the following morning providing that your order is made before 16:00pm on the date of purchase. We’re sorry, but your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of sale.

If your delivery address is outside Britain, please select the digital Railcard option.