Frequently Asked Questions?
Buying Online
Digital Railcard
Eligibility
Railcard holder benefits
Refunds & Replacements
Renewals
Validity
Visiting from outside of Great Britain
Most frequently asked questions
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Can I use auto-renewal?
A:
Auto-renewal allowed customers to have their 1-year Railcards renew automatically 14 days before the expiry date using their existing debit/credit payment details.
The auto-renewal option was removed from the website on 4 April 2019.
The final auto-renewals were made on 3 April 2019 for Railcards expiring on 17 April 2019. Therefore, customers who selected auto-renewal when they purchased and have an expiry date after 17 April 2019, will need to renew through their online account instead.
Some customers may have received an email saying that their Railcard would be renewed automatically, but if it has an expiry date after 17 April 2019, this will not have been attempted. Railcards can be renewed up to 30 days before their expiry date through an online account, by clicking the “RENEW” button and following the instructions from there.
Can't find an answer? Get in touchIf you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day. railcardhelp@railcards-online.co.uk
Tel: 0345 3000 250 Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
National Railcards
Train CompaniesIf you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport FocusIf, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below: Email: advice@transportfocus.org.uk Phone: 0300 123 0860 Freepost RTEH-XAGE-BYKZ |
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