Frequently Asked Questions?
Most frequently asked questions
Can't find an answer? Get in touchIf you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day. railcardhelp@nationalrail.co.uk
Tel: 0345 3000 250 Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
National Railcards
Train CompaniesIf you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport FocusIf, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below: Email: advice@transportfocus.org.uk Phone: 0300 123 0860 Freepost RTEH-XAGE-BYKZ |
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