Frequently Asked Questions?

How do I make a complaint?

In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. 

We're open from 0700hrs to 2200hrs everyday of the year except for Christmas day.  You can:

Email us:         railcardhelp@railcards-online.co.uk

Call us on:       0345 3000 250

Write to:         National Railcards
                          PO BOX 6616
                          Arbroath
                          DD11 9AR    

 If you are not satisfied with the resolution we give you are entitled to contact:

www.transportfocus.org.uk/help/rail-complaints

http://ec.europa.eu/odr/