Refunds/replacements

1. Can I claim a refund if I don't use my Railcard?
2. What do I do if my Railcard is lost, stolen or damaged?

1. Can I claim a refund if I don't use my Railcard?

No. Unfortunately the Family & Friends Railcard is non-refundable.

2. What do I do if my Railcard is lost, stolen or damaged?

Where the Railcard was purchased online, you must request a replacement online. You can only apply for a replacement Railcard seven or more days after the date of original purchase. A £5 administration fee will be payable.

If you purchased elsewhere, provided you can produce the completed 'Receipt' portion of your original application form, the application for replacement of a lost or damaged Railcard can be made at any staffed station ticket office. A £5 administration fee will be payable.

However, if your Railcard has been stolen and you have obtained a crime reference number/documentation issued by the Police, then a free replacement will normally be made.

Please note that you must pay the full fare, which is not refundable, until you have obtained a replacement Railcard.