FAQs

• Will I get a reminder when my Railcard is about to expire?
• Where can I renew my Railcard?
• How do I renew my Railcard online?
• Can I renew my Railcard in advance?

1. Will I get a reminder when my Railcard is about to expire?

If we have a valid email address or postal address for you, we will send you a reminder.

To renew online go to Renew your Railcard.

2. Where can I renew my Railcard?

It's easy to renew your Railcard online by going to Renew your Railcard.

You can renew by phone. Just call 08457 48 49 50 and ask for your nearest Train Company's telesales number (calls are charged at a local rate and may be recorded). Payments can be made by credit or debit card. Please ensure you allow enough time before your journey for your new Railcard to reach you.

You can also renew your Railcard at a rail station. You’ll need to complete the application form, and take it to your nearest staffed station ticket office or a National Rail-licensed Travel Agent. It costs £26 and most methods of payment are accepted.

You can only renew your 3-year Family & Friend Railcard online.

3. How do I renew my Railcard online?

If you haven't bought a Railcard online before:

You will be treated as a new customer. Just click on “Buy Family & Friends Railcard Now” to buy a Railcard.

Then, simply follow the easy steps.

You will need:

• your email address
• the address details of where you would like your card to be delivered 
• 1 credit or debit card
• the billing address for your credit or debit card

Complete the online application process, and once you’ve paid online you will get an email confirmation from us, together with acknowledgement of your application number.

Your new Railcard will be despatched within one working day and sent free by First Class post. Please note due to the recent Royal Mail industrial action your Railcard may take longer to arrive with you.

If you bought your last Railcard online:

Simply log in, check/amend your personal details and then pay securely. As your last Railcard is on the system, you can renew up to 30 days before your current Railcard expires. Your new one will start when your old one expires, making sure you won't miss out on any savings.

Your Railcard will be despatched within one working day and sent free by First Class post.

Please leave sufficient time for your Railcard to arrive.

4. Can I renew my Railcard in advance?

You can renew your Railcard up to 30 days in advance of its expiry date (providing there is no break in continuity) online, at a station ticket office or over the phone.

If you're buying online for the first time, you can enter the expiry date of your station bought Railcard and your new online card will be valid from the day your station bought card expires.