Refunds / Replacements - FAQs - Buy Family & Friends Railcard

Let your friends in on some epic savings

There's great value to be had travelling around Britain with a Family & Friends Railcard. You'll see some amazing places and save money too. So why not tell your Family & Friends that adults can save 1/3 on rail travel and 60% off for kids, for just £28? Imagine where you could go – from Bristol Zoo to the London Eye. Simply fill in your friend's or family details, and we'll send them an email.

Your friend's name		Your message
Your friend's email
Your name
Your email

2. What do I do if my Railcard is lost, stolen or damaged?

If you bought your Railcard online, you will need to get a replacement online. You can only apply for a replacement Railcard 7 or more days after the date of original purchase.

To apply for a replacement Railcard, please login here and follow the instructions on screen.

If you lose your Railcard you will have to pay a £5 administration fee.

If you bought it elsewhere, provided you can produce the completed “Receipt” portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office. You will have to pay a £5 administration fee.

If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will normally give you a free replacement.

To replace a stolen card you bought online, please login and follow on the guidelines.

Until you have your replacement Railcard, we’re sorry but you will have to pay the full fare. This isn’t refundable.

Let your friends in on some epic savings

FAQs

1. Can I claim a refund if I don't use my Railcard?

2. What do I do if my Railcard is lost, stolen or damaged?

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